Fastener SuperStore

While Fastener SuperStore seems like a typical fastener distributor at first glance, the way we do business is anything but typical of traditional distributors. Fastener SuperStore is pursuing customers, small to mid-sized businesses and consumer end-users, which the rest of the fastener industry is largely ignoring. Also, while the vast majority of the fastener industry remains behind the technology curve, more than 70% of the Fastener SuperStore business is being generated directly from their website
In a lot of ways, we are a standard fastener distributor, says Fastener SuperStore President John Barnicle. However, we are doing some key things differently than the rest of the pack. We have figured out a way to supply the smaller fastener consumer at a very competitive cost while also providing excellent customer service and support. Our ability to serve these customers is a direct result of our website and e-commerce presence.

The Fastener SuperStore Web site catalogs more than 25,000 different fasteners with greater than 98% of those parts in stock and available for immediate shipment. Fastener SuperStore users can place and pay for orders directly on the website. Web buyers receive e-mail notifications when their order is confirmed and accepted and also when it has shipped, complete with package tracking information.

Fastener SuperStore offers extremely quick order turnaround and ships all Web orders placed by 3:00pm Central on the same day. With shipping locations on the East Coast, West Coast and in the Midwest, most Fastener SuperStore customers receive their parts in a day or two, while only paying for Ground freight service.

Barnicle explains the importance of quick shipping, With the type of customer we specialize in, small manufacturers, builders, DIYers, delivery is critical. Our customers are not ordering to replenish their bins; they are ordering parts for immediate needs. This is where our large inventory-base and same-day shipping really make the difference for our customers and our business.

The ability to easily locate, purchase and pay for parts on the Web is proving to be an ideal fit for fastener consumers. To date, Fastener SuperStore has registered more than 10,000 buyers through their website.

Some of the fastener types Fastener SuperStore stocks include: machine screws, self-tapping screws, self-drilling screws, sheet metal screws, SEMS screws, deck screws, wood screws, drywall screws, carriage bolts, structural bolts, lag screws, hex cap screws, elevator bolts, many types of hex nuts, nylon insert locknuts, keps nuts, coupling nuts, clip nuts, cage nuts, tinnerman-type nuts, weld nuts, wing nuts, round and hex spacers and standoffs, clinch hardware, flat washers, fender washers, lockwashers, pop rivets, multi-grip rivets, retaining rings and many types of anchors.

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